EKF's customers also find EKF's prices satisfactory though pricing is the factor with the lowest score of medium satisfaction. According to Ennova, it should be taken into account when assessing this score that pricing traditionally receives lower scores than other dimensions in customer satisfaction surveys.
In the near future EKF will take a closer look at the conclusions of the survey in order to determine how to main-tain the high customer satisfaction and to learn more about the reasons given in the survey by approximately 10% of the customers as to why they are not satisfied with their partnership with EKF.
Please contact EKF in case you wish to know more about our customer satisfaction survey.
EKF ahead of the others in TXF-survey
Trade & Export Finance (TXF), the London-based publisher and event organiser, had recently presented a new survey regarding export credit agencies (ECAs) and international banks at a conference in Hong Kong. EKF was ranked number one ahead of more than 15 ECAs in the survey.
Exporters and financial experts evaluated the ECAs based on parameters such as flexibility, business understanding, risk appetite, product range and customer service. EKF's flexibility and customer service in particular secured EKF a head start and ensured EKF a top position an inch from EKN, the Swedish export credit agency. Moreover, the majority of the participating ECAs in the survey were doing well.