In 2013, customer satisfaction with EKF rose to 75 points from 72 the year before. This places EKF firmly in the “High satisfaction” category.
”We are pleased with the improvement and the continuous high level of customer satisfaction. The excellent 2013 result sends a clear signal from our customers and business partners about the value of our efforts”, says Søren Møller, Deputy CEO at EKF.
Among the conclusions from EKF´s 2013 customer survey Møller singles out the fact that the customers´ experience with EKF is positive, that their expectations are fulfilled and that in general, the customers are satisfied with our case handling process.
”The work of EKF´s advisors and the rest of our organisation helps to promote Danish export while securing satisfied customers. This is precisely what we wish to obtain in our daily efforts”, says Møller.